Comments on: You should do Tech support on Twitter http://www.jurecuhalev.com/blog/2009/06/20/you-should-do-tech-support-on-twitter/ In pursuit of The Idea Tue, 31 Jan 2012 11:07:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: David McGeough http://www.jurecuhalev.com/blog/2009/06/20/you-should-do-tech-support-on-twitter/comment-page-1/#comment-18914 David McGeough Fri, 18 Sep 2009 07:37:28 +0000 http://www.jurecuhalev.com/blog/?p=1033#comment-18914 Citrix Support have been on Twitter for several months now and the feedback we have received from our customers has been excellent, especially those that do not have a support contract :-) As you mention, the ease of typing a quick Tweet is what draws our customers to use Twitter for support. In most cases we are able to fix their problem with one Tweet, simply pointing them to an article in our knowledge Center. http://twitter.com/citrixsupport http://twitter.com/citrixreadiness Thanks David Citrix Support have been on Twitter for several months now and the feedback we have received from our customers has been excellent, especially those that do not have a support contract :-)

As you mention, the ease of typing a quick Tweet is what draws our customers to use Twitter for support.
In most cases we are able to fix their problem with one Tweet, simply pointing them to an article in our knowledge Center.

http://twitter.com/citrixsupport
http://twitter.com/citrixreadiness

Thanks
David

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